Legal

Terms and Conditions

Jelpify AS, Vossegtata 22, 0475 Oslo, Norway · Last updated: 14 February 2026

These Terms and Conditions ("General Terms") govern the contractual relationship between Jelpify AS ("Jelpify", "Supplier", "we", "our") and the customer identified in the applicable Customer Contract ("Customer"). By entering into a Customer Contract, electronically or otherwise, the Customer agrees to be bound by these General Terms. If you have any questions, you can reach us at post@jelpify.no.

1. Contracting Parties and Scope

1.1 The contracting parties are:

  • Jelpify AS, as identified in the Customer Contract (the "Supplier"); and
  • The legal entity or individual identified in the Customer Contract (the "Customer").

1.2 The Supplier and the Customer are collectively referred to as the "Parties" and individually as a "Party".

1.3 These General Terms apply to all purchases of services from Jelpify.

1.4 The contractual relationship between the Parties is governed by the following documents (collectively, the "Agreement"), in the following order of precedence in case of conflict:

  1. The Customer Contract
  2. The Data Processing Agreement (if applicable)
  3. These General Terms
  4. The Service Level Agreement (if applicable)
  5. The Service Description (as updated from time to time)
  6. Any Customer terms explicitly accepted in writing by Jelpify

1.5 Any amendments to the Agreement are binding only if confirmed in writing by Jelpify, including electronic confirmation.

1.6 The individual signing on behalf of the Customer represents and warrants that they have the legal authority to bind the Customer.

2. Contact Information

2.1 The Parties' contact information is set out in the Customer Contract. Notices under this Agreement must be submitted in writing, including by email.

2.2 Each Party is responsible for notifying the other of any changes in contact information. Notices sent to the last provided contact details shall be deemed validly delivered.

3. The Service

3.1 Each subscription purchased under the Customer Contract grants access to Jelpify's SaaS platform and related services (the "Service").

3.2 The Service is deemed activated on the earlier of:

  • The date login credentials are provided; or
  • The date the Customer first gains access to the Service (the "Activation Date").

3.3 The Customer is granted a non-exclusive, non-transferable, non-sublicensable right to use the Service during the Contract Period solely for internal business purposes.

3.4 The Customer does not acquire ownership of the Service or any intellectual property.

3.5 The Customer may not:

  • Access or attempt to access source code;
  • Reverse engineer, decompile, disassemble or modify the Service;
  • Copy, reproduce or create derivative works;
  • Use the Service in violation of applicable law.

4. Customer Obligations

4.1 The Customer shall use the Service in accordance with:

  • Applicable law;
  • This Agreement;
  • Any documentation or instructions provided by Jelpify.

4.2 The Customer is responsible for:

  • All activity under its user accounts;
  • Ensuring authorized users comply with this Agreement;
  • Maintaining confidentiality of login credentials.

4.3 The Customer shall not use the Service:

  • In violation of intellectual property rights;
  • In violation of privacy laws;
  • To transmit unlawful or harmful content.

5. Third-Party Services

5.1 The Service may integrate with third-party hardware or software.

5.2 Jelpify is not liable for:

  • Failures caused by third-party systems;
  • Incompatibility with third-party services;
  • Interruptions due to third-party providers.

5.3 The Customer assumes all risks associated with third-party integrations.

6. Fees and Payment

6.1 Pricing is set out in the Customer Contract.

6.2 Unless otherwise agreed:

  • Fees are invoiced annually in advance;
  • Payment is due within 14 days of invoice date.

6.3 Late payments may incur statutory interest under Norwegian law.

6.4 The Customer may not withhold or offset payments unless agreed in writing or determined by a final court decision.

6.5 Jelpify reserves the right to suspend access to the Service for overdue payments after written notice.

7. Term and Termination

7.1 The Agreement becomes effective upon signature of the Customer Contract ("Effective Date").

7.2 Unless otherwise agreed:

  • Initial term: 36 months from Activation Date;
  • Automatic renewal: 12-month periods.

7.3 Either Party may terminate with at least 3 months' written notice prior to the end of the current Contract Period.

7.4 Jelpify may terminate immediately in case of material breach.

7.5 Upon termination:

  • Access to the Service ceases;
  • The Customer remains liable for fees due during the Contract Period;
  • Data deletion shall occur in accordance with the Data Processing Agreement.

8. Software Updates and Changes

8.1 Updates and improvements are included in the subscription fee.

8.2 Jelpify may modify the Service provided such changes do not materially reduce core functionality.

8.3 If a Service must be discontinued, Jelpify may terminate with 30 days' written notice.

9. Data Processing

9.1 The Customer acts as Data Controller for personal data processed through the Service.

9.2 Jelpify acts as Data Processor under the Data Processing Agreement.

9.3 The Customer is responsible for exporting its data before termination.

9.4 Jelpify may use anonymized or aggregated data for business and analytical purposes.

10. Intellectual Property Rights

10.1 Jelpify retains all intellectual property rights related to:

  • The Service
  • Software
  • Algorithms
  • Documentation
  • Trademarks
  • Designs
  • Know-how

10.2 Nothing in this Agreement transfers ownership to the Customer.

11. Confidentiality

11.1 Each Party shall keep confidential all non-public information disclosed under this Agreement.

11.2 Confidentiality obligations survive termination.

12. Limitation of Liability

12.1 Jelpify shall not be liable for:

  • Indirect damages;
  • Loss of profit, revenue or goodwill;
  • Business interruption;
  • Loss of data.

12.2 Jelpify's total liability under this Agreement shall not exceed the total fees paid by the Customer during the 36 months preceding the event giving rise to liability.

12.3 Nothing limits liability that cannot be excluded under mandatory law.

13. Force Majeure

13.1 Neither Party is liable for failure to perform due to circumstances beyond reasonable control, including:

  • Natural disasters
  • War
  • Telecommunications failures
  • Labor disputes
  • Government actions

13.2 Obligations are suspended for the duration of the force majeure event.

14. Transfer of Agreement

14.1 The Customer may request transfer subject to Jelpify's written approval.

14.2 Jelpify may transfer the Agreement to an affiliated company or successor entity.

15. Amendments

15.1 Jelpify may update these General Terms with one month's written notice.

15.2 Continued use of the Service after such notice constitutes acceptance.

16. Severability

If any provision is invalid, the remaining provisions remain in force.

17. Governing Law and Jurisdiction

17.1 This Agreement is governed by Norwegian law.

17.2 Disputes shall first be attempted resolved amicably.

17.3 Failing resolution, disputes shall be submitted to the ordinary courts of Norway, with exclusive venue at the district court where Jelpify has its registered office.

18. Prevailing Language

This Agreement is governed and interpreted in the English language.