Security at Jelpify

1. Why Cloud Infrastructure Can Be More Secure

Storing business data in the cloud is often more secure than keeping it on local hardware at the office.

Modern cloud-based infrastructure offers:

• Professionally secured data centers
• Redundant system architecture
• Centralized access control
• Continuous monitoring
• Regular security updates

When implemented correctly, this architecture significantly reduces the risk associated with hardware failure, unauthorized physical access, and inconsistent security management.

2. Certifications and Independent Quality Assurance

Enterprise customers often require independent validation of security and quality controls.

Where applicable, Jelpify may maintain certifications or independent audit reports such as:

• ISO/IEC 27001 certification (requires confirmation)
• ISO 9001 certification (requires confirmation)
• ISAE 3402 / SOC 1 / SOC 2 reports (requires confirmation)

These certifications demonstrate structured information security governance, documented processes, and continuous improvement practices.

If Jelpify does not currently hold these certifications, this section should reflect the actual compliance frameworks in use.

3. Availability and Service Reliability

We recognize that uptime and predictability are critical for our customers.

Jelpify is designed to operate continuously, with scheduled maintenance typically planned for periods of low usage.

Where applicable, our availability commitments may include:

• Redundant system architecture
• Monitoring and alerting mechanisms
• Proactive system maintenance

Any specific uptime guarantee must be defined in the Service Level Agreement (SLA).

4. Infrastructure and Data Storage

Data security starts with secure infrastructure.

Our production environment is hosted by a professional cloud infrastructure provider.

Where applicable:

• Primary hosting provider (e.g., AWS — requires confirmation)
• Primary data region (requires confirmation)
• Backup regions (requires confirmation)

Enterprise-grade data centers typically include:

• Physical access control
• Surveillance and monitoring systems
• Environmental safety measures
• Redundant power and network connectivity

System architecture may include redundancy across multiple servers or availability zones to ensure continuity in the event of failure.

5. Access Security

Access security is a core component of platform protection.

Jelpify implements security controls such as:

• Encrypted data transmission (TLS)
• Secure authentication mechanisms
• Password complexity requirements
• Encrypted or hashed password storage
• Account lockout mechanisms for suspicious login attempts

Additional controls may include:

• Two-factor authentication (MFA) support (requires confirmation)
• Single Sign-On (SSO / SAML / OIDC) support (requires confirmation)
• Role-based access control (RBAC)
• IP-based restrictions (if implemented)

Access to production systems is restricted to authorized personnel in accordance with strict internal policies.

6. Data Backup and Recovery

To protect against data loss, Jelpify implements structured backup and recovery routines.

Typical enterprise backup practices include:

• Continuous or scheduled database backups
• Copies stored at separate physical or logical locations
• Encryption of backed-up data
• Periodic recovery testing

Where applicable:

• Backup frequency (requires confirmation)
• Retention period (requires confirmation)
• Recovery Time Objective (RTO — requires confirmation)
• Recovery Point Objective (RPO — requires confirmation)

Backups are intended to ensure business continuity and disaster recovery.

7. Data Location and Regulatory Compliance

If Jelpify processes regulated data, compliance with applicable legal requirements is critical.

Where applicable:

• Primary data stored within the EEA (requires confirmation)
• Additional replication to specific countries (requires confirmation)
• Compliance with local accounting or retention laws (if relevant — requires confirmation)

All data transfers outside the EEA must be governed by appropriate safeguards under GDPR.

8. Data Export and Customer Control

Customers retain control over their data.

Jelpify enables customers to export their data through available mechanisms such as:

• File downloads from the platform
• API-based export functionality (requires confirmation)

Customers are responsible for exporting data before service termination, as defined in the Data Processing Agreement.

9. Incident Response and Monitoring

Security monitoring is essential for early detection and mitigation of potential threats.

Jelpify has procedures for:

• Logging and monitoring of system activity
• Investigation of suspicious behavior
• Response to security incidents
• Notification to customers where legally required

Where personal data is affected, notifications are handled in accordance with GDPR.

10. Our Commitment

We take our responsibility seriously.

Your data matters to us. Our internal policies, security procedures, and operational practices are designed to ensure that:

• Your data remains protected
• You maintain reliable access to your systems
• Security continuously improves

11. Security Contact

For security-related inquiries, please contact:

Jelpify AS
Vossegtata 22, 0475 Oslo, Norway
Email: post@jelpify.no